1. Scope
This policy applies to all text, files, images, links, prompts, conversations, workspace materials, marketplace content, web publication content, and other user content that you input, upload, generate, publish, share, collaborate on, or process through Changé.
When using Changé, you must also comply with the Terms of Service, Privacy Policy, page rules, and applicable laws and regulations.
2. Prohibited Content and Conduct
You may not use Changé to create, upload, generate, distribute, assist with, or request others to process the following content or conduct.
- Pornographic, sexually explicit, sexually exploitative, minor-related inappropriate content, or any illegal sexual content.
- Violence, gore, abuse, encouragement of self-harm or suicide, threats, harassment, hate, discrimination, extremism, or terrorism content.
- Fraud, phishing, stolen-card activity, money laundering, illegal financial activity, gambling, illegal transactions, regulatory evasion, or content that induces others to violate laws or regulations.
- Malware, viruses, attack scripts, credential theft, security bypasses, unauthorized access, or content that damages third-party systems.
- Content that infringes intellectual property rights, privacy rights, portrait rights, trade secrets, or other lawful rights of others.
- False, misleading, impersonating, forged, defamatory, illegal advertising, spam, or content that may cause significant harm.
- Medical, legal, investment, tax, audit, or other professional conclusions provided without proper qualification or authorization, or packaging AI outputs as definitive professional advice.
3. Content Safety Measures
To reduce the risk of illegal, prohibited, infringing, or high-risk content being generated or distributed, we may use a combination of automated and manual content safety measures.
- Use model provider safeguards, system rules, keywords, risk labels, user reports, and human review to identify high-risk content.
- Block, downgrade, hide, delete, restrict sharing, or restrict publication of certain inputs, outputs, uploaded materials, marketplace listings, web publications, or collaboration content.
- Refuse generation or stop processing requests involving pornography, violence, fraud, stolen-card activity, malware, infringement, illegal financial activity, or other prohibited content.
- Keep necessary security logs, operation logs, and handling records for troubleshooting, audit, dispute handling, and compliance.
4. Enforcement
If we believe your content or conduct violates this policy, the Terms of Service, page rules, or applicable laws and regulations, we may take the following measures depending on the risk level.
- Request modification, refuse generation, remove content, restrict publication, cancel marketplace display, or take down web publications.
- Restrict, suspend, or terminate account, organization space, collaboration space, subscription benefits, credits, or other service access.
- Cancel orders, suspend fulfillment, refuse refunds, or conduct manual review under the Refund and Dispute Handling Policy.
- Provide necessary information to rights holders, regulators, judicial authorities, or other legally authorized parties to the extent permitted or required by applicable law.
5. Reports and Appeals
If you find suspected illegal, prohibited, infringing, fraudulent, stolen-card, pornographic, violent, or otherwise inappropriate content on Changé, you may contact us to report it.
If you believe our handling decision was incorrect, you may submit an appeal through the contact details below and provide your account, content link, order number, handling notice, explanation, and necessary proof.
6. Contact Us
To report a content safety issue or submit an appeal, please contact us using the details below.
- Customer service hotline: +852-66415338
- Contact email: service@fundamental.com.hk
- Company address: Unit 2962, 29th Floor, Infinitus Plaza, 199 Des Voeux Road Central, Sheung Wan, Hong Kong